Responsible Gaming
Gaming Should Be Entertainment
At Kiwi Treasure Casino, we believe that online gaming should be an enjoyable form of entertainment—not a way to make money or solve financial problems. It's important to approach gaming with realistic expectations and to understand that the house always has a mathematical advantage. If you're not prepared to lose the money you spend on gaming, you shouldn't be playing.
We're committed to promoting responsible gaming practices and supporting the wellbeing of our players.
Age Verification
Online gaming in New Zealand is only available to players aged 18 years and over. We take age verification seriously and conduct checks to ensure all players meet the legal age requirement. If you are under 18, please do not attempt to register or play on our platform.
Warning Signs of Problem Gambling
Do you recognise any of the following signs in your own behaviour? If so, it may be time to seek support:
- Chasing losses by gambling more to try to recover money you've lost
- Gambling with increasing amounts of money to achieve the same level of excitement
- Hiding your gaming activity from family, friends, or partners
- Neglecting work, study, relationships, or hobbies due to gaming
- Borrowing money or going into debt to fund gaming
- Experiencing anxiety, irritability, or mood changes when unable to game
- Failed attempts to reduce or stop gaming
- Using gaming as an escape from stress, depression, anxiety, or other problems
- Lying about the amount of time or money spent on gaming
- Jeopardising relationships, jobs, or educational opportunities due to gaming
If you identify with any of these signs, please reach out for help.
Self-Help Tools & Player Protections
We provide a range of tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified timeframe (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount you're willing to lose over a given period.
- Reality Checks: Receive regular reminders during play sessions about how long you've been gaming and how much you've spent.
- Time-Out/Break: Pause your account temporarily to take a break from gaming without permanent closure.
- Self-Exclusion: Permanently close your account if you feel you need to stop gaming altogether.
To access these tools, log into your account or contact our customer support team for assistance.
Support & Help Organizations
If you're struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:
New Zealand
- Gambling Helpline (Aotearoa): Free, confidential telephone and chat support for people concerned about their gaming or someone else's.
- Phone: 0800 654 655 (available 24/7)
- Website: www.gamblinghelpline.co.nz
- Problem Gambling Foundation (PGF): Provides support, information, and resources for those affected by problem gambling.
- Phone: 0800 664 262
- Website: www.pgf.nz
International Support
- GamCare (UK): Provides free gambling support services for people in Great Britain.
- Website: www.gamcare.org.uk
- GamStop (UK): A free national self-exclusion scheme for online gambling.
- Website: www.gamstop.co.uk
- Gambling Help Online (Australia): Free online counselling and support for Australian residents.
- Website: www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): Dedicated to preventing and reducing problem gambling.
- Website: www.responsiblegambling.org
- National Council on Problem Gambling (USA): Free confidential support and resources.
- National Problem Gambling Helpline: 1-800-522-4700 (available 24/7)
- Website: www.ncpgambling.org
If You Need Help, Reach Out Today
Problem gambling can affect anyone, but support is available. Whether you're concerned about your own gaming or someone else's, don't hesitate to contact the Gambling Helpline (Aotearoa) or the Problem Gambling Foundation. Seeking help is a sign of strength, not weakness.
Contact the Gambling Helpline: 0800 654 655 (available 24/7)
Remember: You are not alone, and help is just a phone call away.